Locality: Rome Area, Italy
Summary: Senior manager with broad experience in all aspects of managing Customer Services. At the moment, head of "Market" team in Poste Italiane's Customer Service Dept with the goal to develop Contact Center Services offering for external and internal market. We support commercial teams in pre- and post-sales activities and assure project management and Account management. In the past experiences, I focused on IT expertise, especially in designing and developing CRM systems and Contact Management infrastructures. Strong experience in IT procurement (purchasing processes, contracting, SLA definition and management). Deep background in Program/Project Management in complex and dynamic environments.
Current: Customer Service Manager at Poste Italiane
Past: CRM Manager at Consip S.p.A. Senior Consultant at Accenture
Education: Universit degli Studi di Trento
Interests: career opportunities, job inquiries, expertise requests, business deals, reference requests, getting back in touch
Veronica Brichetti (Consip S.p.A) Natalia Adan Munoz (Consip S.p.A) Maria Gabriella Grassia (Università “Federico II” di Napoli) Obiettivo di questo lavoro è illustrare ...
Assistenza Servizi Postali e Altri Prodotti Veronica Brichetti. con la responsabilità di assicurare, attraverso il coordinamento dei siti dedicati e la gestione ...
... Ialongo, Direzione Acquisti in rete PA, Sistemi conoscitivi e supporto utenza, Gruppo CRM (nella foto a sinistra, con Veronica Brichetti e ...
Senior manager with broad experience in all aspects of managing Customer Services. At the moment, head of "Market" team in Poste Italiane's Customer Service Dept with the goal ...