Località: Tortona, Italy
Job: CUSTOMER SERVICE MANAGER
Studi: Università degli Studi di Pavia - The University of Reading ()
Esperienza: (CUSTOMER SERVICE MANAGER)
Locality: Milan Area, Italy
Summary: My professional career and commercial experience have developed and matured in leading multinational companies, operating both with local and international approach in the business to business environment. A strong orientation to customers, a peculiar focus on innovations, changes and continuous improvement together with dynamism, competitiveness and a deep aptitude and confidence working for targets describe my professional experience so far. Great analytical and project management skills, inclination to leadership and an undoubted attitude for team building and team work complete my profile.
Current: CUSTOMER SERVICE MANAGER at ALCAN PACKAGING
Past: CUSTOMER SERVICE and CS SAP KEY USER at ALCAN PACKAGING RETAIL STORE MANAGER at Bally
Education: Quanta Risorse Umane, Milano - Psicologia del Lavoro, Diritto del Lavoro e Relazioni Sindacali, Organizzazione Aziendale (2004-2005)
Universit degli Studi di Pavia Foreign Languages (1998-2004)
The University of Reading Letters and Social Sciences (1999-2001)
Liceo Scientifico "E. Amaldi" - Novi Ligure &nb...
Industry: Packaging and Containers
Skills: Competitiveness, relationship skills, perceptiveness. Main projects: - team re-organization; customer portfolio re-balance; stock level management and reduction; new products launches and retroplanning management. - SAP projects: intercompany order management flow (with a special focus on intercompany invoice), service orders, Document Management System into SAP for Order Aknowledgement, Delivery Note and Invoice.
Experience: ALCAN PACKAGING (Plastics industry): CUSTOMER SERVICE MANAGER, (January 2007-Present) - Analyze statistics and Performance Indicators to determine the level of customer service the organization is providind to customers; - Work on and develop customer service procedures ("Order to cash" and "Design to product"), feedback/complaint procedures for customers, customer service pol...
Interests: career opportunities, job inquiries, expertise requests, business deals, reference requests, getting back in touch
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3° posto: Sara Bovone - Alberto Costa ( Pasion Salsera) 4°posto: Sara Febbraio - Dario Lanfranconi (Pasion ...
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