Marisa Balbi

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Marisa Balbi

Locality: Rome Area, Italy
Summary: Software engineer with expertise in the following areas: Analysis, Development and Maintenance of Software Applications: I have actively participated in development projects, testing, migration and maintenance of applications at different customer sites. Subsequently, I have applied these skills to work on professional services in the Test, Maintenance, Quality Control and Documentation of application software. Currently, I'm working as ABAP development on SAP environment. Education and Training: I have worked as trainner in areas related to programming languages and techniques of maintenance, reengineering and quality control of software applications. All activities related to the whole training process: preparation of teaching materials, course delivery and assistance during "trainning on the job" activities. Organization and Management: I coordinated a team of Customer Support with the task of management software orders and telephone technical support. In particular, I have devoted to planning and supervising the activities of the working group, the definition and standardization of procedures for communication to each supplier and for monitoring the response times, controlling the activities of escalation and applying corrective action in case of critical situation . All my different experiences have given me flexibility that can be exploited in a wide range of activities and sectors. I have a good english and I speak italian and spanish very well.
Current: ABAP (SAP) Developer at Rome - Italy
Past: CRM MANAGER at NessPRO Italy TECHNICAL SUPPORT MANAGER at Selesta TECHNOLOGY EXPERT at Selesta APPLICATION DEVELOPER at Sagit - Unilever SYSTEM ENGINEER and APPLICATION DEVELOPER at IFCAIC TECHNOLOGY EXPERT at Formula PROGRAMMER TRAINER at ENFAP see less... 4 more...
Industry: Information Technology and Services
Skills: ABAP (SAP), COBOL and MANTIS Application Developer Technical Training Course Teacher Pre-Sales Consultant Technical Support Customer Service Manager and Maintenance Service Contracts Renewals
Experience: Rome - Italy (Information Technology and Services industry): ABAP (SAP) Developer,  (February 2008-Present) First of all, I attended a stage for developers of SAP applications in ABAP language during which were carried out work activities that allowed me the immediate application of knowledge acquired. The topics addressed were: Introduction to the SAP system and FI, MM, SD,...

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